Why is my CAC card not recognized?
CAC is not recognized. Make sure the card reader is properly connected to the USB port. Try removing and re-inserting the card. Upgrade the card reader’s firmware (you will need to update the firmware from a Windows computer). Verify that the CAC shows up in Keychain Access (located in /Applications/Utilities).
Why does my CAC not work?
If you are trying to authenticate with your CAC, please clear your SSL sessions. In IE go to the Tools-Internet options. Select the content tab and press the “Clear SSL State button.” If this does not work or you are unable to complete this close all open browser windows and try again.
How do I fix my CAC card?
Call the DMDC Support Center (DSC): (800) 477-8227 – available 24/7 After you dial, follow the voice prompts to select technical support. You can also report problems with CAC Smart Card functions, applets, or middleware, by emailing [email protected].
Why is my CAC card certificates revoked?
Error 53 Information: This is usually caused by your certificates being revoked on your CAC. This can be because it is expired, you changed branches of the military (example: Regular Army to Army Reserve), retired, or your contract end date changed for contractors.
What do I do if I get a new CAC card?
If your CAC is lost or stolen, report the loss to your sponsoring command or local security office. You will need to provide documentation of this report to your RAPIDS office to receive a new CAC card.
How do I reset my CAC certificate?
Select the Content Tab and select the Certificates button. In the Certificates window, select all of the certs and select remove. Select Yes or OK on the pop-up then select close.
Why does my CAC keep getting blocked?
1. Smart Card is BLOCKED – this means you have entered your PIN (Personal Identification Number) incorrectly 3 times. The RAPIDS site VO (Verifying Official) will verify your identity using your finger print and help you reset your PIN.
Why did my CAC get blocked?
How do I know if my CAC is blocked?
Go to DEERS and get a pin reset. Edit: If the error is you’re LOCKED talk to your S6. If it says BLOCKED proceed to DEERS. It’s says blocked.
Can I get on base without my CAC card?
If you need to enter a base and do not have a DoD I.D., or do not have an escort, you will need to visit the base’s visitor center. Visitor centers are usually located near the main gate. If you are a non-military caregiver you can get on base accompanied by a child in possession of a valid military identification.