What does it mean when it says shop closed on Etsy?

If your shop is closed or suspended, Etsy expects you to resolve any open orders. Depending on the situation your shop is in, you must either issue buyers a full refund or fulfill your orders.

How do I know if my Etsy shop is closed?

You can scroll down to the very bottom of the receipt and the sellers email address is there.

How many cases before Etsy closes your shop?

Even though these cases are often resolved within an hour or so of being opened and normally due to delayed post. Regardless of what the outcome is, it appears that if you have 2 cases opened against your shop within a week. Etsy closes your shop. Even shops with over 5000 5 star reviews are getting closed.

Does Etsy keep funds if account suspended?

When your Etsy shop gets suspended, you also lose access to any funds in the PayPal account that’s linked to Direct Checkout.

What do I do if I get scammed on Etsy?

We’re ready to help if something goes wrong.

  1. Contact Your Seller. Each shop on Etsy is independent.
  2. Open a Case. If you and the seller cannot resolve a problem with your order, you may be eligible to open a case.
  3. Work With Etsy. After you open a case, Etsy can act as a mediator to work with you and the seller.

What happens when Etsy suspends your account?

What happens to my shop when it’s permanently suspended? If your account is permanently suspended from selling on Etsy, you cannot sign in to Etsy.com, and you’re not allowed to buy or sell on Etsy. You may not create a new account to buy or sell on Etsy.

Can I close my Etsy shop with open orders?

You can delete an Etsy seller account and close your shop from the Etsy website. If you still have open orders, you can put your Etsy shop into Vacation Mode, which will prevent new orders from coming in. You’ll have to close your Etsy shop before you can delete your account.

How long does it take for Etsy to resolve a case?

three days
The seller has three days to resolve your case. Most sellers respond within these three days, and sellers can resolve most issues with an order If the seller hasn’t resolved the case in three days, you can escalate the case. Read our case policy for more information.

Why does Etsy suspend accounts?

An Etsy account can be suspended due to customer or seller policy violations on your account. This suspension can be temporary or permanent, disallowing you from continuing to sell or operate on Etsy.com. You can appeal your account to try and get it running again, but Etsy can deny those requests.

How do I recover my suspended Etsy account?

To reopen a closed account on Etsy, click Reopen your account and enter the email address associated with the closed account. You’ll receive an email from Etsy with a link to reopen your account. Click the link to reopen your account.

Is it possible to get scammed on Etsy?

These scammers typically create multiple accounts on Etsy and send the same message to different sellers with little or no personalization. Scammers target sellers who list high-priced items in their shop and have fewer sales.

Does Etsy refund you if scammed?

Etsy screens and reviews all Etsy Payments orders to ensure that the order is legitimate. If your order was refunded, it will say Refunded under Payment in the right column. If you paid by credit or debit card. Once the seller issues your refund, it can take 3-5 business days to appear in your original payment method.