How do I contact the banking ombudsman?
If you have given the agency a reasonable chance to resolve your complaint, you can call us on 1800 451 524 to discuss your complaint, or go to our ONLINE COMPLAINTS FORM to submit a complaint for assessment.
How do you deal with bank complaints?
How to complain
- complete an online complaints form.
- download a printable form (PDF) or send a letter to us at: Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN.
- email us at [email protected].
- call the Complaints Helpline on 020 7066 9870.
How can I complain about Bank of Scotland?
If you’d like to talk to us about a query or complaint, please get in touch using one of the options below. Call our Telephone Banking Service, 24 hours a day, 7 days a week, on 0800 072 8668. If you’ve a hearing impairment you can use textphone number 0800 056 7294.
How to contact Bank of Scotland from outside UK?
Call our Commercial Telephone Banking Centre on 0345 300 0268 7am-8pm Monday to Friday, 9am-2pm Saturdays. To call us from outside the UK call +44 131 549 8724. You can also contact us on Textphone 0345 300 2755. We’re closed on all bank holidays. Bank of Scotland, PO Box 761, Leeds LS1 9JF.
How to complain about Bank of Scotland PPI policy?
If you have a concern about how your PPI (Personal Protection Insurance) policy with us was sold, please visit our PPI complaints page. If you’d like to talk to us about a query or complaint, please get in touch using one of the options below. Call our Telephone Banking Service, 24 hours a day, 7 days a week, on 0800 072 8668.
Is the Bank of Scotland part of Lloyds Banking Group?
The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on the Lloyds Banking Group can be found at lloydsbankinggroup.com. This site is intended for UK residents unless otherwise stated. © Bank of Scotland plc 2015.