What is the law on returning goods to a shop?
You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you. You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.
How long do you have to return unwanted goods?
You usually have 14 days to return the item after telling the seller – check your terms and conditions for how long you have. You may have to pay the cost of posting something back to the seller. The seller should have told you who has to pay for this when you bought the item.
Can I return an unused item?
Most retailers will allow you to return non-faulty items as long as they are unused and in good condition. However, there can be some exceptions like the following. DVD, music and computer software – some retailers can refuse to take these items back if the seal or packaging is broken.
Are you legally entitled to a refund?
The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.
When did the Distance Selling Regulations come into effect?
The Distance Selling Regulations were the rules that protected your consumer rights when buying products from a distance, until 12 June 2014. The Distance Selling Regulations set out information the seller must give about the goods or service on offer, including: a description of the goods or service the price of the goods or service
When do you have to give a refund to a distance seller?
Sales of this kind are known as ‘ distance selling ’. You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you.
What happens if you do not follow distance selling rules?
This is called distance selling. If you do not follow the rules you could be made to provide the goods or services as agreed, pay compensation or be given an unlimited fine or a prison sentence. There are extra rules you need to follow if you’re:
What are the consumer rights for Distance Selling?
If your business engages in off-premises distance selling and online sales, the Consumer Rights Act 2015 consolidates consumer legislation in respect to quality and fitness for purpose. The law says that: All goods and services must be as your business described them. The goods must be of satisfactory quality and fit for purpose.