What are the principles of service user involvement?

At its most basic, service user involvement is the active participation of a person with lived experience of mental distress in shaping their personal health plan, based on their knowledge of what works best for them.

What is service user participation?

Participation should be about local service users, not about what managers or other people want. Be aware of the relationships between the practitioners and the service users and the power involved. Look at ways to deal with any problems in the relationship between practitioners and service users.

What are the benefits of service user involvement?

Involving service users potentially leads to more accessible and acceptable health services, health research of greater quality and clinical relevance, and greater uptake of findings (Nilsen et al 2006).

What are the responsibilities of service users?

Service users are to be supported should they choose to take risks. Duty of care must be carefully balanced and risk assessment/mitigation undertaken. Service users have the right to receive timely information that is responsive to their needs, in a manner that best fosters informed choice and understanding.

What is service user and carer involvement?

What is service user and carer involvement in research? Service user and carer involvement in research is often called Patient and Public Involvement or PPI. This describes the close partnership working between service users, carers, and researchers during different stages of the research process.

Why is user involvement important?

User involvement can reduce or even eliminate the clash between users and system developers in the system function views. By cooperating with users, system developers find data and information direct from the users; understand needs of the users and help users to have an initial understanding of the new system.

What is service user involvement in housing?

Broadly, ‘user involvement’ means that people who use a particular service are actively involved in how it is delivered. Involvement can range from simply being kept informed, and discussing relevant issues, to actually making decisions about the service.

What does service user mean?

A generic term for a person who uses health and/or social care services from service providers.

What is the difference between a patient and a service user?

Patient is the preferred term when consulted by psychiatrists and nurses, but it is equally preferable to client for social workers and occupational therapists. Service user is disliked more than liked overall, particularly by those who consulted a health professional, but not by those who consulted a social worker.

Who is the service user?

What does user involvement mean?

User involvement is making sure the voices of people are heard and they are able to actively shape and improve the services they use and influence local and national policy. People who use services are experts on how they should be developed and delivered.

Are there disadvantages in user involvement?

Disadvantages of user involvement: May not get a better feedback as the views and ideas of users vary from person to person. May increase the effort of testing as the users may not have clear view of the system. Testing perspective may sometimes be deviated to some other view.