How do I contact APS?


  1. 1300 277 787. Monday to Friday 6:30am to 5:30pm AEST.
  2. 0508 277 732. Monday to Friday 8:30am to 7:30pm NZST.

Will APS turn off service?

We will never call you or knock on your door and demand immediate payment or a specific payment method, such as a prepaid debit card. Visit to learn more about energy bill scams. We do not shut off service for non-payment on Fridays, weekends, holidays, or the day before a holiday.

How do I find my APS account number?

You can look up your ID number online. Your APS ID number is printed in the upper left corner of your APS membership invoices, in the first line of any APS renewal email, and on your APS membership card. Your APS ID number is on the second line of your APS News mailing label.

Does APS have M Power?

Salt River Project, which splits metro Phoenix with APS for electricity service, has a prepayment option for residential customers called M-Power, which has more than 151,000 participants. APS prepaid customers don’t pay more for power and can use time-of-use plans.

How much does it cost to start APS?

Start fees – An $8 plus tax service establishment charge will appear on your first bill. Service area – To verify your new address is served by APS, view our service area map.

Where does APS get its power?

Right now, APS gets roughly a quarter of its electricity from coal, a quarter from natural gas and a quarter from nuclear power.

How do you pay for APS?

Pay by cash, check or money order at CheckFreePay locations with no fee. It may take up to two business days for your payment to be posted to your APS account.

Where does APS get their power?

How can I reduce my APS bill?

6 Simple Ways APS Customers Can Cut Back on Their Energy Costs 5

  1. Turn your home’s thermostat down a few degrees.
  2. Use portable or ceiling fans instead of your central air conditioner whenever you can.
  3. Cover your water heater with a special blanket or an insulating kit.

How much does APS cost?

Summary of Residential Rate Plans for APS Customers with an On-Site Distributed Generation System

APS Rate Plan – Customers with an on-site distributed generation system Updated July 23, 2021
Basic Daily Service $0.427 $0.427
Energy Charges- per kWh
On-Peak Energy Charge-Summer $0.24314 $0.13160
Winter $0.23068 $0.11017

What are the peak times for APS?

What are the on-peak and off-peak hours? The higher-cost hours (called on-peak hours) are from 3-8 pm weekdays, other than 10 designated holidays throughout the year. Get lower rates at all other times (called off-peak hours): before 3pm and after 8pm weekdays, all day on weekends and all day on the 10 holidays.